WHY – Our training program for leaders & managers?
If your employees are: ineffective, dissatisfied, unmotivated, stressed, inefficient, disoriented
How to lead, not (micro) manage people, so they could manage their work tasks themselves?
WHAT will you learn at our leadership skills program?
Successfully leading employees, managing-supervising teams and employees effectively
Results: Employees willingly carry out their tasks at work, fulfill obligations, better motivation
Training plan and program
|1 day |
What are the main leadership skills?
How to acquire and develop effective leadership skills?
Exercise: Asses your leadership skills
How to motivate employees for better performance?
How to use practical tools to improve employee motivation?
Exercise: Choose the most effective motivation tools
What is influencing communication?
How to make people understand your message?
Exercise: Role-play influencing communication
What is assertive, passive and aggressive communication?
How to develop ability and behavior of assertive communication?
Exercise: Role-play assertive communication with team members
Answering complains and objections
How to answer people complaints and objections?
How to use communication tools to answer objections?
Exercise: Role-play answering employee complains and objections
How to prevent unproductive conflicts at work?
How to manage and resolve conflicts with employees?
Exercise: Role-play using conflict resolution tools
Conducting effective meetings
How to plan and prepare for the meeting at work?
How to lead and conduct effective meeting with your team?
Exercise: Prepare for a meeting with your team members
Time management skills
What are essential time management skills?
How to use effective time management tools?
Exercise: Make your own time management plan for one work-day
Planning and preparing presentation
What are the elements of effective presentation?
How to plan and prepare presentation for your team?
Exercise: Prepare your own short presentation
Delivering effective presentation
What are the characteristics of a great presenter
How to conduct effective presentation for your team?
Exercise: Deliver your own short presentation
Planning and preparing for negotiation
What are the elements of successful negotiation process?
How to plan and prepare for effective negotiation?
Exercise: Prepare the elements and action plan for negotiation
Conducting effective negotiation
How to develop the qualities of a great negotiator?
How to negotiate effectively with employees or clients?
Exercise: Role-play negotiating with your team members
Giving and receiving feedback
What is the importance of effective feedback?
How to give and receive feedback at work?
Exercise: Role-play giving and receiving feedback
Innovation and creativity
What are the main elements of innovation process?
How do you inspire and stimulate employee creativity?
Exercise: Stimulating creativity workshop
Creative problem solving – decisions making
What are the steps of creative problem solving process?
How to creatively solve problems – make group decisions’?
Exercise: Role-play group decision making process
Facilitation and mediation
How to facilitate interactive communication?
How to use practical tools to stimulate group discussions?
Exercise: Prepare to facilitate and conduct group discussion
Company values and employee behavior alignment
What makes for good organizational-company culture?
How to make your team members embrace the company values?
Exercise: Using “Value Behavior Canvas” to align values-behaviors
The five dysfunctions of a team
What is teamwork and how do you improve it?
What are the five dysfunctions of a team?
Exercise: Asses your teamwork effectiveness
Overcoming the five dysfunctions of a team
How to overcome the five dysfunctions of a team?
Practical tools for overcoming dysfunctions at your team
Exercise: Role-play overcoming dysfunctions with your teammates
The ideal team player
How to identify your team members’ characteristics-behavior?
How to improve your team members’ teamwork-behavior?
Exercise: Map individual effectiveness of your team mates
Training is performed in 5 days X 4 hours X 75 minutes for groups of 6 to 12 people
Our main goal is to train and empower your managers and supervisors to solve their problems and challenges at work themselves and to successfully use our practical business tools